Coverage eligibility
Not every appliance, accessory, cosmetic condition, or service is automatically covered. Eligibility should be stated on the sales documentation.
Appliance Warranty Information
Clear warranty guidance for eligible appliance purchases
Eligible appliances purchased from Apex Appliances may include a six-month limited warranty. Coverage, exclusions, eligibility, documentation, claim procedures, and available remedies should be confirmed for the exact appliance before purchase.
✓ Eligibility confirmed per appliance✓ Clear claim process✓ Local customer support
6 monthsLimited warranty may apply to eligible appliances. Confirm the exact terms before purchase.
Eligible AppliancesCoverage confirmed per item
Proof of PurchaseReceipt and model details required
Prompt ReportingContact us when a covered issue appears
Defined TermsExclusions and remedies may apply
Warranty Overview
What customers should confirm before purchase
Warranty coverage is tied to the specific appliance and transaction. Customers should review the exact period, covered components, exclusions, service area, claim procedure, and remedy before completing the purchase.
Coverage period
Eligible units may include a six-month limited warranty beginning from the applicable purchase, delivery, or installation date stated in the terms.
Covered defects
Coverage may apply to certain mechanical or electrical failures arising during normal household use, subject to inspection and exclusions.
Available remedies
Depending on the terms and circumstances, the remedy may involve diagnosis, repair, replacement, store credit, or another stated resolution.
Service location
In-home service, transport, pickup, return-to-store, and service-area conditions may vary and should be confirmed in advance.
Required documentation
Customers should retain the receipt, invoice, model number, serial number, delivery records, photos, and relevant communication.
Customer Responsibilities
Keep records and follow the claim process carefully
Warranty support is easier when the customer can provide clear purchase records, appliance identification, accurate issue details, and reasonable access for diagnosis or service.
Keep the original receipt
Store the invoice or receipt in a safe place and retain any written warranty terms provided at purchase.
Record model and serial numbers
Photograph the appliance label and retain the exact model and serial information for future reference.
Use the appliance properly
Follow manufacturer guidance for installation, operation, cleaning, maintenance, ventilation, loading, and utility requirements.
Report issues promptly
Stop using the appliance if continued operation could create damage or risk, and contact Apex Appliances with full details.
Warranty Claim Process
How to report a potential covered issue
Do not arrange unauthorized repair or dispose of the appliance before receiving instructions, as this may affect inspection, evidence, and warranty eligibility.
01
Contact Apex Appliances
Provide your name, phone number, purchase date, address, appliance type, and a concise description of the problem.
02
Submit documentation
Share the receipt, model number, serial number, photos, videos, error codes, and other requested information.
03
Complete troubleshooting
You may be asked to verify power, water, gas, ventilation, controls, settings, filters, doors, leveling, or other basic conditions.
04
Follow service instructions
Diagnosis, inspection, repair, transport, replacement, or another remedy may be arranged according to the applicable terms.
Important: This page provides general guidance. The written warranty terms issued for the specific appliance and transaction control if they differ from this summary.
Common Exclusions
Limited warranties do not cover every problem or circumstance
Exclusions vary by appliance and written terms. The examples below are common limitations and should not be treated as the complete warranty language.
Cosmetic condition
Known scratches, dents, discoloration, trim damage, finish variation, and other disclosed cosmetic conditions may be excluded.
Improper installation
Damage caused by incorrect utilities, venting, plumbing, gas connections, electrical work, leveling, cabinetry, or mounting may not be covered.
Misuse or external damage
Abuse, accidents, impact, pests, flooding, fire, power surges, frozen lines, contamination, and unauthorized modification may be excluded.
Maintenance and consumables
Filters, bulbs, batteries, hoses, cords, racks, trays, knobs, cosmetic parts, cleaning, and routine maintenance may be excluded.
Commercial or improper use
Use outside the intended household environment, excessive loading, unsuitable temperatures, or prohibited applications may void coverage.
Unauthorized service
Repairs, disassembly, part replacement, or alterations performed without approval may affect eligibility.
Protect Your Coverage
Correct installation and maintenance matter
Many appliance problems are caused or worsened by unsuitable utilities, poor ventilation, blocked drains, restricted airflow, improper loading, neglected filters, or unsafe installation conditions.
Verify utilities before installation
Confirm voltage, circuits, grounding, gas supply, water pressure, shutoff valves, drainage, and venting.
Use compatible accessories
Use suitable hoses, cords, connectors, brackets, trim kits, stacking kits, filters, and water lines.
Perform routine care
Clean filters, vents, coils, seals, dispensers, lint screens, drain areas, and interior surfaces as recommended.
Address warning signs early
Unusual sounds, leaks, odors, error codes, overheating, poor drainage, weak cooling, and inconsistent operation should be investigated promptly.
Local Warranty Support
Warranty assistance for customers across our service area
Apex Appliances supports eligible customers in Lawrenceville, Gwinnett County, and nearby North Georgia communities. Service location and available remedies remain subject to the written warranty terms and the specific address.
Lawrenceville, GAView service area →
Duluth, GAView service area →
Suwanee, GAView service area →
Snellville, GAView service area →
Norcross, GAView service area →
Buford, GAView service area →
Lilburn, GAView service area →
Dacula, GAView service area →
Grayson, GAView service area →
Loganville, GAView service area →
Braselton, GAView service area →
Winder, GAView service area →
Alpharetta, GAView service area →
Cumming, GAView service area →
Johns Creek, GAView service area →
Gwinnett County, GAView service area →
Warranty FAQs
Common questions about appliance warranty coverage
Do all Apex Appliances purchases include a six-month warranty?
No. Eligible appliances may include a six-month limited warranty, but eligibility and exact terms must be confirmed for the specific item and transaction.
When does the warranty period begin?
The applicable written terms should state whether coverage begins on the purchase, delivery, or installation date.
What should I do if my appliance stops working?
Stop using it if continued operation may cause damage or danger. Contact Apex Appliances promptly with the receipt, model number, serial number, and full issue details.
Can I hire my own repair technician and request reimbursement?
Do not authorize repairs without prior approval. Unauthorized service may not be reimbursed and may affect warranty eligibility.
Are cosmetic scratches and dents covered?
Known or disclosed cosmetic conditions are generally not treated as functional warranty defects unless the written terms state otherwise.
Are delivery and transportation costs covered?
Transport, pickup, delivery, in-home service, and related costs depend on the written terms, service area, and claim circumstances.
What documents are required for a claim?
Typically, customers should provide proof of purchase, model and serial numbers, contact details, issue description, and requested photos or videos.
Does improper installation affect warranty coverage?
Yes. Problems caused by unsuitable electrical, gas, plumbing, venting, mounting, cabinetry, drainage, or installation conditions may be excluded.
Need Warranty Assistance?
Have your receipt, model number, serial number, and issue details ready
Contact Apex Appliances to confirm eligibility, review the applicable warranty terms, report a potential covered issue, and receive the correct next steps.